Please provide at least 48 hours notice of cancellation of a Grooming appointment where possible. Any cancellations made with less than 48 hours notice will incur a £20 charge if we are unable to fill your appointment slot.
Absent cats – we appreciate that cats are independent and have minds of their own but please try to keep your cat(s) in before their grooming appointment.
If your cat is missing when we arrive and we are unable to groom, we respectfully ask for our travel costs to be reimbursed unless we have other appointments in your area.
Thank you for your understanding.